1. Return Window
We offer a 14-day return window starting from the date your order is delivered. If 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags, manuals, and accessories included.
2. Eligibility Criteria
To complete a return, we require a receipt or proof of purchase. Please keep your order confirmation email until you are fully satisfied with your order.
- The item must be unused and in resalable condition.
- All original packaging, tags, and accessories must be included.
- Items must be returned within 14 days of delivery.
- A valid order number is required to process the return.
3. Non-Returnable Items
Certain types of items cannot be returned for hygiene and safety reasons:
- Personal care products that have been opened or used.
- Intimate apparel and undergarments.
- Earrings and other body jewelry that has been worn.
- Perishable goods such as food and flowers.
- Gift cards and digital products.
- Items marked as "final sale" or "clearance" on the product page.
4. How to Start a Return
To start a return, please contact our support team with your order number and the reason for the return:
- Log in to your account and open the order containing the item.
- Select the item you wish to return and describe the issue.
- Our support team will review your request and provide return instructions.
- Ship the item to the address provided in the return instructions.
Do not send your purchase back to the seller or the marketplace without first contacting us.
5. Return Shipping
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error or a defective product.
- Original shipping charges are non-refundable in most cases.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.
6. Refund Process and Timing
Once your return is received and inspected, we will send you an email notification confirming approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within a certain amount of days, depending on your card issuer's policies.
- Late or missing refunds should first be checked with your bank or payment provider.
- If you have done this and still have not received your refund, please contact us with your order details.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund, including any shipping costs incurred.
- Photo or video evidence is required for all damage claims.
- Items damaged due to customer misuse are not eligible for free replacement.
8. Exchanges
We replace items only if they are defective or damaged. If you need to exchange a defective item for the same product, contact us to arrange the exchange. Exchanges are subject to stock availability.
If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order.
9. Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order enters the shipping process, it can no longer be cancelled, and our standard return process applies after delivery.
- To cancel an order, open the order details page in your account and request cancellation.
- Refunds for cancelled orders are issued to the original payment method.
10. Questions About Returns
If you have any questions about our return policy, please contact our support team. We are happy to help you with any return, refund, or exchange inquiry.
