1. Introduction
Your privacy is important to us. This Privacy Policy explains what personal information we collect when you use our online store, how we use it, and the choices you have. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly and information collected automatically as you use our website:
- Account information: name, email address, phone number, and password when you register.
- Order information: shipping and billing addresses, order history, and purchased items.
- Payment information: payments are processed by trusted third-party providers; we do not store your full card details on our servers.
- Communication data: messages you send to our support team, product reviews, and preferences.
- Automatic data: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to operate, maintain, and improve our store:
- Processing orders, payments, deliveries, and returns.
- Creating and managing your account and preferences.
- Responding to your questions and support requests.
- Sending order confirmations, shipping updates, and service notices.
- Sending marketing emails and offers, where you have opted in — you can unsubscribe at any time.
- Detecting fraud, abuse, and security incidents.
- Analyzing shopping behavior to improve our catalog, website, and services.
4. Cookies
We use cookies and similar technologies to keep you logged in, remember your cart and preferences, and understand how the website is used. You can control cookies through your browser settings; however, disabling essential cookies may affect website functionality.
- Essential cookies are required for the website to function (session, cart, security).
- Preference cookies remember your language, currency, and display settings.
- Analytics cookies help us understand how customers use the website so we can improve it.
5. Sharing Information
We do not sell your personal information. We share it only as needed to operate our store and as described below:
- Sellers: when you order from a seller, we share the information necessary to fulfill your order (shipping address, contact details, order contents).
- Payment providers: to process your payments securely.
- Shipping carriers: to deliver your orders.
- Service providers: companies that help us run the website (email delivery, analytics, fraud prevention), bound by confidentiality obligations.
- Legal requirements: when disclosure is required by law or to protect our rights and safety.
6. Data Security
We use appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), password hashing, and restricted access to personal data on a need-to-know basis. No method of transmission over the internet is 100% secure, but we work continuously to safeguard your data.
7. Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy:
- Account data is retained while your account is active.
- Order records are retained as required for accounting, tax, and legal purposes.
- Marketing preferences are retained until you unsubscribe or delete your account.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and associated personal data, subject to legal retention requirements.
- Object to or restrict certain processing, such as direct marketing.
- Receive a portable copy of the data you provided to us.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.
9. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be posted on this page. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team through our contact page.
